A good company culture engenders trust, respect and engagement, and allows employees to be the best-possible versions of themselves. It creates a safe and healthy working environment and ensures that customers, investors and stakeholders are on the receiving end of the best-possible service and outcomes. When cultures go wrong, however, they can become a liability. They can be stifling, toxic, dysfunctional, destructive, divisive, fear-inducing and unsafe places to work in, or do business with.
What "good" looks like will, of course, differ from business to business, but whatever the sector or circumstances, getting culture right has never been more important. Organisations are under unprecedented strain – from tackling the challenges of COVID-19 and dealing with increasingly vocal and demanding employees, customers and stakeholders, to responding to global pressure to tackle…
