Innholdsfortegnelse for May/June 2020 i The European Business Review

Franziska Gsell has been the Chief Marketing Officer of IWC Schaffhausen since 2015 and also chairs the company’s Sustainability Committee. In this interview, she talks about what the Swiss luxury watch manufacturer does to become an environmentally and socially responsible company, and what it takes to create a great working environment. Q Franziska, what does sustainability mean for IWC as a company and yourself personally? A Sustainability is at the heart of everything we do. IWC Schaffhausen has been manufacturing high-quality mechanical timepieces since 1868. Our watches are made with a combination of innovative technology and skills that are part of the cultural heritage of Switzerland, and they are designed to last for generations. The long life of our products is matched by our longterm thinking, and this concept of…

Luigi Wewege is the Senior Vice President, and Head of Private Banking at Caye International Bank. Outside of the bank he serves as an Instructor at the FinTech School which provides online training courses on the latest technological and innovation developments within the financial services industry. Luigi is also the published author of. The Digital Banking Revolution which is available in audio, kindle and paperback formats throughout all major international online bookstores and is now in its third edition.…

William S. Harvey is the Associate Dean (Research & Impact) and Professor of Management at University of Exeter Business School. Will conducts research, teaches and consults in the areas of reputation, leadership, talent management and migration. He has worked with pharmaceutical, healthcare, energy, mining, management consulting, executive search, local and national government, supranational, aviation and food organisations. He has studied, taught and worked with multiple organisations in Africa, Asia, Europe, North America and Oceania.…

Dr.Dr.hc. (mult) PETER LORANGE, Chairman, Lorange Network, Emeritus President IMD (Lausanne). After having sold his shipping company in 2006, Peter has been regarded as one of the world’s foremost business school academics, holding the position of President at IMD, Lausanne for 15 years, as well as several positions on shipping company boards. His entrepreneurial journey spans across key areas such as education, shipping, investments, and pre-dominantly Family Businesses. Peter founded the Lorange Network, a digital learning and networking platform, in 2017. Peter is Norwegian, residing in Küssnacht am Rigi, Switzerland.…

Renée Karibi-Whyte is Vice President at Rockefeller Philanthropy Advisors, where she heads up the communications and knowledge team that strives to help donors create more thoughtful and effective philanthropy. Renée previously held roles at Thomson Reuters, and practiced law at Morgan, Lewis & Bockius and at the UN International Criminal Tribunal for the former Yugoslavia. Kalyah Ford is Senior Researcher for Rockefeller Philanthropy Advisors where she develops research agendas, conducts analysis, and drafts articles and publications. Prior to this role, Kalyah developed research and policy with the World Bank Group, and worked as an independent consultant with the Open Society Initiative for West Africa (OSIWA).…

Guido Stein is Professor in the Department of Managing People in Organisations and Director of Negotiation Unit. He is partner of Inicia Corporate (M&A and Corporate Finance). Prof. Stein is a consultant to owners and management committees of companies. Member of The International Academy of Management and the International Advisory Board MCC (Budapest) and is a collaborator with People and Strategy Journal, Corporate Ownership & Control , Harvard Deusto Business Review, The European Business Review and Expansion. Prof. Stein’s books in English include “Managing People and Organisations: Peter Drucker’s Legacy”, “Now What? Leadership and Taking Charge” and co-author of “Keys to Leadership Success”. He is now working on a book, “Ambidextrous Negotiator” with Kandarp Mehta. Kandarp Mehta is a PhD from IESE Business School, Barcelona. He has been with the…

Fast-growing Italy-based company Mind The Value has made a name for itself with its consultancy services in support of management, operations, decision-making, and business and systems integration. Here, company president Giuseppe Zagami fills us in on what makes the company tick, and outlines how he envisions the future of management consultancy. Q Hello, Mr Zagami! Thank you for taking the time from your busy schedule to talk to us. Could we begin with a few words about your workday? What does a normal day look like for you? “There are no notmal days in my job; even the most normal day at the end turns out to be totally abnormal” A Hello, it is a pleasure talking to you. There are no normal days in my job; even the most…

Dr. Fernanda Arreola is a Professor of Strategy & Entrepreneurship at École de Management Léonard de Vinci where she is head of the Business Research Group. Her research focuses on innovation and entrepreneurship with a specific interest on the governance of innovative business practices. Alfonso Castañeda is the Customer Service Director at the COESIA Group, where he leads a transformation program to implement best-in-class processes, methods and tools for after sales service management, with a special focus on developing a customer-centric mindset.…

It’s hard to see a crisis coming. Crisis situations usually arrive at moments we do not expect it and as a result, we are ill-prepared. It’s hard to see a crisis coming. Crisis situations usually arrive at moments we do not expect it and as a result, we are ill-prepared. The corona virus, which has now resulted in the COVID-19 pandemic, took China by surprise and forced the country to take drastic measures whereby entire cities became confined and isolated. Shortly after China felt ready to communicate the spread of the virus publicly, their Asian neighbours were immediately confronted with the virus threat. Some of them responded in very effective ways, which means that in the meantime, Hong Kong, Singapore and Taiwan have become the world’s most favorite examples on…

Nikolaus Obwegeser is a Research Fellow at the International Institute for Management Development (IMD) focusing on digital transformation, innovation, and strategy. He holds a PhD from WU Vienna (Austria) and was Associate Professor at Aarhus University (Denmark) before joining IMD. Next to his research activities, Nikolaus provides advisory and consulting services on digital transformation. Tomoko Yokoi is a Researcher at the Global Center for Digital Business Transformation at the International Institute for Management Development (IMD). With 20 years in leadership positions in industrial B2B, enterprise software, and education, Tomoko brings a practitioner-based approach to her work focused on developing strategic insights, value frameworks, and guidance to companies undergoing digital transformations. Noemie Tentillier is a neuroscientist and independent behavioural researcher. She holds a PhD in Biomedicine from Aarhus University (Denmark) and…

Axelle Bagot teaches public leadership at Brown University. She is an organizational and political consultant, with more than 20 years of experience in the field. Her work focuses on leadership, social innovation and change management in a wide variety of contexts. Bagot is the co-founder and CEO of Leadership Lab International, www.llintl.org. Dr. Houman Harouni is a full-time Lecturer on education and leadership at Harvard University. His research addresses the potential of learning for creating personal, organizational and societal transformation. He is the Chief Learning Officer at Leadership Lab International.…

Simon L. Dolan is currently the president of the Global Future of Work Foundation (www.globalfutureofwork.com) . Prof. Dolan used to be the Future of Work Chair at ESADE Business School in Barcelona, and before that he taught for many years at McGill and Montreal Universities (Canada), Boston and University of Colorado (U.S.). He is a prolific author with over 75 books on themes connected with managing people, culture reengineering, values and coaching. His full bio can be seen at: www.simondolan.com Contact him: Simon@globalfutureofwork.com or simon.dolan@esade.edu Mario Raich is a Swiss futurist, book author and global management consultant. He was a Senior Executive in several global financial organisations, and Invited Professor to some leading business schools like ESADE (Barcelona). He is the co-founder and Chairman of e-Merit Academy (www.emeritacademy.com), and Managing…

The voice of customers (VOC) is recognized as vitally important in marketing and corporate communication. VOC is a key source of market insights and intelligence as well as feedback in relation to products and services. Customer insights and feedback are formally collected through market research, customer satisfaction surveys, net promoter score (NPS) surveys, and mechanisms such as customer councils and panels, as well as through phone calls to call centres, complaints, and website and social media comments. Also, the voice of employees (VOE) is increasingly recognized as important for understanding organizational engagement, satisfaction, loyalty, retention, and productivity. A Harvard Business Review survey found that 71% of participants rated “high level of employee engagement” as a factor most likely to bring business success, exceeded only by high levels of customer service…

In times of uncertainty, investing abroad is an effective way to protect your personal portfolio. The tropical paradise of Belize is one investment location that is well worth taking into consideration. Here, Luigi Wewege, Senior Vice President and Head of Private Banking of Caye International Bank, sets out what the country has to offer. Q We’ve seen a lot of instability in the world economic situation in recent times. How would you describe the current local economic climate and prospects for the future in Belize? A With agriculture and tourism, the key elements of Belize’s economy, the country has a core strength to help it bounce back from global economic instability. The land, the ocean and the reef are sustainable natural resources that will help with its recovery. Q For…

David De Cremer is a Provost’s chair and professor in management and organizations at NUS Business School, National University of Singapore. He is the founder and director of the Center on AI Technology for Humankind at NUS Business school; which is a platform developing research and education promoting a human-centered approach to AI development. Before moving to NUS, he was the KPMG endowed chaired professor in management studies at Judge Business School, University of Cambridge. He is named one of the World’s top 30 management gurus and speakers in 2020 by the organization GlobalGurus and has published over more than 250 articles and book chapters. He is also a best-selling author with his book “Huawei: Leadership, culture and connectivity” having sold more than one million copies. His newest book “Leadership…

Lucy Franklin was appointed MD of Accordance at the beginning of 2019. She has a vision for Accordance which puts people at its heart – to harness its experts at every level of the business, enabling people to reach their potential, and facilitating business growth through their empowerment. With two decades of managerial experience, her strategic thinking and knowledge of the developing VAT landscape ensures that Accordance can drive greater trade, harmony and understanding across Europe.…

In this paper I shall discuss what I see as some major implications for management practices when it comes to several key trends, which indeed might be seen as representing clear breaks from the past. I shall further briefly examine what might be implications from all of this, particularly when examining recent evolutions of key agents for management change, not only business schools, management consultants or key employees, but also other management practice influencers such as banks or the public sector. Let me however first examine what I see as these major trends, for then to highlight some of the implications for management practice when it comes to these developments. A short discussion is necessary at this point. While not empirically valid through large sample testing, all of the issues…

As the COVID-19 pandemic impacts hundreds of thousands of lives and the very fabric of society globally, corporate philanthropy is playing a significant role in helping to address some of the challenges and devastation left in its wake, particularly in Europe. While this was not universal – many corporations and related philanthropies were quick to react, others scrambled to find a way to contribute, and some stood still – those that had a well-defined view of their social compact were best positioned to act swiftly and purposefully. Governments, corporations, nonprofits, philanthropies and all institutions have a social compact, whether they articulate it or not. Social Compact and the Crisis of Trust What is social compact and why are those with a clear vision of it better able to respond to…

Rashmi Anoop Patil, (Email: rashmi.anoop33@gmail.com) is a circular economy enthusiast and an engineer by profession with a Bachelors in Electronic Engineering from Visveswaraiah Technological University, India. As a member of the Circular Economy Task Force at the National University of Singapore (NUS) (led by Prof. Seeram Ramakrishna, Chair, Circular Economy Task Force, NUS), she is currently researching on Circular Economy concepts and has developed research reports on Singapore’s pursuit of circular economy, worldwide e-waste management legislations, and the current trends in solutions for the ocean plastic problem. She is passionate about sustainability development and ecofriendly businesses. Prof. Seeram Ramakrishna, FREng is the Chair of Circular Economy Taskforce at the National University of Singapore, NUS (https://scholar.google.com.sg/citations?hl=en&user=a49NVmkAAAAJ). He is a member of the Enterprise Singapore’s NMC on ISO/TC323 for Circular Economy. He…