Innholdsfortegnelse for September/October 2018 i The European Business Review

1. R.T.S. Breene, P.F. Nunes PF and W.E. Shill. “Rise of the chief strategy officer”. Outlook, no. 1 (2008): 1-8 2. The Strategist’s Change. How successful CSOs transform their companies – Key findings of the Chief Strategy Officer Survey 2014. Report from Roland Berger and the University of St Gallen. November 2014; PWC annual report on CEO turnover, accessed via https://www.strategyand.pwc.com/ceosuccess#VisualTabs2 3. See, for example, N. Kachaner and S. Stewart. “Understanding the Role of the Chief Strategy Officer”. Report by The Boston Consulting Group, (December 2013) and M. Birshan, E. Gibbs, and K. Strovink. “Rethinking the role of the strategist”. McKinsey Quarterly. (November 2014) 4. While the work of a strategist can be very broadly spread, as described earlier, our research suggested that the most value is generated when working…

In 2008, an event occurred that many had not anticipated – people lost faith in bankers. Many years prior to that event, the Fed reduced interest rates to a level so low that the housing market soared and people began buying houses with money they did not have. Bad subprime mortgages were approved and a false illusion of trust was created when banks bought the risk in the form of CDOs with AAA ratings. Trust in the housing market was high. However, when the housing bubble burst, the banks’ risk-assessment models did not hold up. The general ignorance and the bank’s poor risk assessments had created not only a banking crisis but also a global economic crisis that took numerous banks, including Lehman Brothers, down. As a result of the…

Sharda S. Nandram is a consultant and a co-founder of Praan Group. She is also a psychologist, economist and professor at Nyenrode Business University and Banasthali University. She is a co-founder of Integrative Intelligence, which helps organisations facing VUCA. She has more than three decades of academic, consulting and entrepreneurial experience in the healthcare, accountancy, banking and insurance, public service, education, and sports sectors. Puneet K. Bindlish is a practicing consultant and an academic in the area of Integrative Intelligence for organisations facing VUCA. He is also a co-founder of Integrative Intelligence. He teaches at the prestigious Indian Institute of Technology (BHU) in Varanasi, India. He has rich academic, consulting and entrepreneurial experience in the healthcare, telecom, technology, banking and insurance, education, sports, and public-service sectors. Navin V. Keizer is…

Ineke Ceder is a Research Associate at the Wellesley Centers for Women. She has contributed to studies focussed on women’s leadership, adolescent development, sex education, and racial/ethnic identity. Her recent collaboration with Sumru Erkut on women’s leadership in theater informed multiple initiatives that are driving leadership change. Sumru Erkut, Ph.D., is a senior scholar at the Wellesley Centers for Women. Her research focusses on racial/ethnic diversity, gender equity in leadership, and development across the life course. Her work found that three or more women on a corporate board of directors constitute a critical mass which improves boards’ functioning.…

1. Chatterjee, A. & Hambrick, D.C. (2007). It’s all about me: Narcissistic Chief Executive Officers and their effects on company strategy and performance. Administrative Science Quarterly, 52(3): 351-386. 2. “European Businesses are Acting on Renewables – The EU Must Match Their Ambition. The Climate Group,” April 19, 2018. Accessed online: https://www.theclimategroup.org/news/european-businessesare-acting-renewables-eu-must-match-their-ambition 3. Feloni, R. (2018). “Unilever’s CEO says that in 9 years, no investor has asked him the questions he’s waiting to hear,” Business Insider US. Accessed online: https://www.businessinsider.sg/unilever-paul-polmanlong-term-sustainability-diversity-2018-3/?r=US&IR=T 4. Klein, G.A. (1998). Sources of Power: How People Make Decisions. Boston, MIT Press. 5. Lines, R. (2007). Using power to install strategy: The relationship between expert power, position power, influence tactics and implementation success. Journal of Change Management, 7(2): 143-170. 6. Chawla, L. (1999). “Life paths into effective environmental action,”…

Fintech is like a snowball on a hill that is getting bigger and bigger and changing finance tremendously. London-based entrepreneur Viktor Prokopenya is well acquainted with this scene; particularly with fintech’s ability to disrupt and democratise financial services. He believes that in the next five to 10 years, fintech and AI will profoundly alter the world in the same way as the advent of electricity. From a niche concept to global buzzword, fintech has exploded over the past decade. In the span of just seven years, global investment has increased by a whopping 1,000%, topping $122 billion last year. And while some Luddites sought in the beginning to pour cold water on the disruptive potential of the technology, hardly a day passes without news that a new company – or…

In today’s fast-changing marketplace, Allan Dow, President of Logility, knows all too well that a customer centric approach to any business is the only holy grail to success. In this interview, he shares with us the critical role of innovative supply chain management in enabling companies to satisfy their customers’ needs beyond their expectations, and how Logility has successfully helped companies to stay ahead of the competition across industries. Q In today’s fast-paced business environment, what do successful leaders such as yourself have top of mind each and every day? A Today, the supply chain has evolved into a critical component of a company’s ability to satisfy customers, drive profitable growth and deliver new innovations to the market. As the pace of business continues to accelerate, our customers look to…

Evy Sakellariou is Senior Lecturer and MSc Director of Innovation and Entrepreneurship at Kingston University London. Prior to join academia, she held senior managerial roles in marketing and innovation at Unilever UK and Unilever Greece and Cyprus. Her research interests lie in the areas of innovation management and creative leadership. Keith Goffin is Adjunct Professor at Stockholm School of Economics and Emeritus Professor of Innovation and New Product Development at Cranfield School of Management. Before joining academia, he worked for fourteen years in the medical electronics industry, in management roles and new product development. His research has been widely published and covers innovation strategy and generating customer insights. Agnes Mariakaki is a Consumer Psychologist, managing MindSearch, a consumer insights company based in Greece. She has developed a series of innovative methodologies…

Steve Keller is CEO of iV, an audio consultancy dedicated to exploring the power of sound to shape perceptions and influence behaviour. He blends art and science into award-winning audio branding strategies and content for a long list of global agencies and brands. Recognised as a leader in the field of sonic branding, Steve shares his insights and research at international conferences, professional organisations, and universities around the world. In addition to his degree in psychology, Steve has over 25 years of experience in the music and advertising industries. Forever the student, he is the 2017 recipient of the iHeartMedia Scholarship for Leadership in Audio Innovation, and is currently completing an Executive MBA through the Berlin School of Creative Leadership.…

Will Harvey is Professor of Management and Associate Dean of Research at the University of Exeter Business School. Will researches on reputation and leadership within organisations. His work has appeared in world leading journals such as Harvard Business Review, Journal of Management Studies and Human Relations. Tim Morris is Professor of Management Studies in the University of Oxford, and co-director of several of the Said Business School’s key executive education programmes. He is a founding member of the Novak Druce Centre for Professional Service Firms and a project director in Oxford University’s Centre for Corporate Reputation. Dr. Milena Mueller Santos is a research officer at Kellogg College, University of Oxford. Her research interests include corporate reputation and ethical supply chains.…

Based in: Mumbai Founder: Maadeo Havaji Bachche Established: 1890 Headcount: 5,000 Clients served: 200,000 What they do: Dabbawalas move cooked food in tiffin carriers (dabbas) from employees’ homes to their workplaces and brings empty tiffin carriers back again. They move more than 400,000 dabbas daily. How they do it: There are two fascinating aspects to the Dabbawala business story. First, the dabbawalas have no formal learning or schooling, and they come from underprivileged homes. They are employed as dabbawalas with the aims of brushing up their skills and providing them with a career. Second, the dabbawalas do not use any kind of telecommunication or technology. The entire task is based on a code marked on the top of the dabbas. The meals are delivered 99.9999% of the time. The dabbawalas…

1. Kosfeld, M., Heinrichs, M., Zak, P. J., Fischbacher, U., Fehr, E. (2005). "Oxytocin increases trust in humans". Nature. 435: 673–676. doi:10.1038/nature03701. 2. Zak, P. J., and Knack, S. (2001). Trust and growth. The Economic Journal, 111: 295-321. 3. https://www.slideshare.net/EdelmanInsights/2015-edelman-trust-barometer-global-results. 4. Lawler III, E. E. (1992). The ultimate advantage: Creating the high-involvement organization. 5. Mayer, R. C., Davis, J. H., & Schoorman, F. D. (1995). An integrative model of organizational trust. Academy of management review, 20(3), 709-734. 6. Schoorman, F. D., Mayer, R. C., & Davis, J. H. (2007). An integrative model of organizational trust: Past, present, and future. Academy of Management review, 32(2), 344-354. 7. Mayer, R. C., Davis, J. H., & Schoorman, F. D. (1995). An integrative model of organizational trust. Academy of management review, 20(3), 709-734. 8.…

Stefan Wagner is Associate Professor of Strategy and Director of PhD Studies at ESMT Berlin. Previously he was an assistant professor in the Institute of Innovation Research, Technology Management, and Entrepreneurship (INNO-tec) at the Ludwig Maximilian University of Munich, Germany. Stefan received his Habilitation in 2010 and his Doctorate in Management (summa cum laude) in 2005 from LMU. Julian Runge is a Ph.D. candidate in business economics at Humboldt University Berlin, Germany, and was a visiting doctoral researcher at Stanford’s Graduate School of Business in 2016 and in 2017. Prior to his Ph.D., he headed the analytics and data science team of Wooga, a Berlin based mobile game developer. His research focuses on consumer behaviour in technology products, related strategic choices of firms, and predictive modelling.…

1. Ceder I, Erkut S. “Unpredictable schedules disproportionately hurt women’s careers”. Harvard Business Review. January 8, 2018. https://hbr.org/2018/01/unpredictable-schedules-disproportionately-hurt-womens-careers 2. Erkut S, Ceder I. “Women’s leadership in resident theaters: Final report”. Wellesley Centers for Women, Wellesley College, 2016. https://www.wcwonline.org/pdf/proj/theater/womens_leadership_theaters_FinalReport.pdf 3. Hunt V, Layton D, Prince S. “Why diversity matters”. McKinsey & Company. January 2015. https://www.mckinsey.com/business-functions/organization/our-insights/why-diversity-matters 4. Slovak J. “The power of a survey: Nike faces fallout from male-dominated culture”. Forbes. April 30, 2018. https://www.forbes.com/sites/julianneslovak/2018/04/30/the-power-of-a-survey-nike-faces-fallout-from-male-dominated-culture/#2c0c77597f0c 5. Barnett RC, Rivers C. “How the “new discrimination” is holding women back”. Catalyst. April 17, 2014. http://www.catalyst.org/zing/how-new-discrimination-holding-women-back 6. Mohr TS. “Why women don’t apply for jobs unless they’re 100% qualified”. Harvard Business Review. August 25, 2014. https://hbr.org/2014/08/why-women-dont-apply-for-jobs-unless-theyre-100-qualified 7. Cecchi-Dimeglio P. “How gender bias corrupts performance reviews, and what to do about it”. Harvard Business Review. April…

Deborah Sherry is the Senior Vice President and Chief Commercial Officer of GE Digital in Europe. Her division delivers cloud-based solutions that connect industry, transforming industrial businesses into digital industrial businesses. Prior to joining GE, Deborah has had experiences with companies such as Google, France Telecom Group (now Orange), Samsung, and Citibank in London. She holds an MBA from the London Business School, an MA (Hons) Law from Oxford University and a BA from Columbia University. She is a strong supporter of diversity, promoting equality for women and the LGBT community.…

Josh Entsminger is an applied researcher at Nexus FrontierTech. He additionally serves as a senior fellow at Ecole Des Ponts Business School’s Center for Policy and Competitiveness, a research associate at IE business school’s social innovation initiative, and a research contributor to the world economic forum’s future of production initiative. Dr. Mark Esposito is Professor of Business and Economics at Hult International Business School and he is equally a faculty member at Harvard University since 2011. Mark is as socio- economic strategist and bestselling author, researching MegaTrends, Business Model Innovations and Competitiveness. He works at the interface between Business, Technology and Government and co-founded Nexus FrontierTech, where he serves as Chief Strategic Officer. Dr. Terence Tse is Professor of Finance at ESCP Europe London campus and co-founder and CFO at…

Viktor Prokopenya, a London-based technological entrepreneur, venture capitalist, and AI advocate, sheds light on what the public tend to get wrong about the implications of machine learning algorithms. In collaboration with Larnabel Ventures, Viktor Prokopenya’s investment vehicle VP Capital announced that they would invest over $100 million in artificial intelligence startup businesses. They have already announced significant investments in a numbers of companies across a wide variety of industries.…

Jo Whitehead is a Director of Ashridge Strategic Management Centre. His research is in strategic decision-making, business unit strategy, corporate strategy and the role of Chief Strategy officers and their departments. Jo’s other professional interests include running and providing management programmes and consulting to client companies. Felix Barber is a Director of the Ashridge Strategic Management Centre. His work includes directing research projects and running the ASMC Corporate Member Program. The long-term focus of his research is on the ownership, governance and organisation of large corporations. His current work targets how to harness and profit from Artificial Intelligence. Rebecca Homkes is a Director at the Ashridge Strategic Management Centre as well as a Fellow at the London Business School’s (LBS) Department of Strategy and Entrepreneurship and its Centre for Management…

“The best measure of Logility's success is the success our customers achieve. Business is about relationships, understanding your customers and serving them beyond their expectations.” He serves as President of Logility, the largest subsidiary and growth engine within the American Software portfolio of companies. With a keen focus on customer success, Mr. Dow is known for helping customers deploy Logility Voyager Solutions quickly to increase revenues and reduce costs while improving product availability and customer service. Mr. Dow brings more than 30 years of experience in strategic planning, sales development, implementation services, and product innovation to streamline, accelerate and optimise supply chain and retail planning enterprises. After joining Logility in 2000, Mr. Dow has been instrumental in shaping the company’s overall strategy development including the transition to delivering a higher…

Eurobank is a Greek financial services provider that operates successfully in seven countries. In 2014, Eurobank acquired the New TT Hellenic Postbank SA and the New Proton Bank SA. In an effort to understand its customer base and to develop ideas for new digital services, Eurobank held a series of storytelling workshops with customers. Storytelling has enabled Eurobank’s management to hear the authentic voice of its customers and to gather valuable and rich, firsthand customer experiences. Eurobank’s tin piggy bank promotional gift used consistently over several decades was mentioned repeatedly in the stories told by the bank’s customers. Its value as a symbol of prudence was mentioned so often and with such affection that the bank recognised that the piggy bank had become a rite of passage over three generations,…

1. Allan, D. (2007). Sound advertising: a review of the experimental evidence on the effects of music in commercials on attention, memory, attitudes, and purchase intention. Journal of Media Psychology, 12(3), 1-35; Müllensiefen, D., & Baker, D. J. (2015). Music, Brands, & Advertising: Testing What Works. In K. Bronner, C. Ringe, & R. Hirt (Eds.), Audio Branding Academy Yearbook 2014/2015 (pp. 31–51). Baden-Baden: Nomos; North, A., & Hargreaves, D. (2008). The social and applied psychology of music. New York, NY: Oxford University Press; Oakes, S, Evaluating Empirical Research into Music in Advertising: A Congruity Perspective. Journal of Advertising Research Mar 2007, 47 (1) 38-50; Vijaykumar, K., Kellaris, J.J. and Aurand, T.W. (2012) Sonic logos: Can sound influence willingness to pay? Journal of Product and Brand Management. 21(4): 275–284 2. Lusensky,…

Based in: Almelo, Netherlands Founders: Jos de Blok, Gonnie Kronenberg, Ard Leferink Established: 2006 Headcount: 14,000 Clients served: 100,000 What they do: Buurtzorg is a leading European community-based home-nursing provider. The company offers cost-efficient, high-quality, in-home care for people in need. The concept is globally respected, widely recognised and the fastest-growing model for home care. How they do it: Buurtzorg’s approach is based on its unique community-care model and a unique organisational model of self-management. The company has implemented a nurse-led model in which nurses work in autonomous teams of 10-12. They organise themselves, set up their own offices, recruit new personnel and acquire patients through general practitioners or hospital referrals. IT connects the teams to each other and to the headquarters.…

1. A. Chhabra. “Beyond Markowitz, A Comprehensive Wealth Allocation Framework for Individual Investors, Journal of Wealth management, 7 (4), Spring 2005. 2. Bloomberg Professional. “Artificial Intelligence is a game changer for risk management in finance. October 30, 2017. https://www.bloomberg.com/professional/blog/artificial-intelligence-game-changer-risk-management-finance/ 3. S. Kudyba. “Enhanced Lead Qualification in Saas”. InformationWeek. December 17, 2017. 4. T. Davenport, “To robo or not to robo: The rise of automated financial advice”. The Capco Institute Journal of Financial Tranformation. Nov. 2017.…

1. Allen, Marshall. Pierce, Olga. Medical errors are no. 3 cause of US deaths, researchers say. NPR Morning Edition May 3, 2016 2. Artificial Intelligence ‘to diagnose heart disease.’ The Telegraph. January 3, 2018. 3. Mullin, Emily. Voice Analysis tech could diagnose disease. MIT Tech Review. January 19, 2017. 4. Biddle, Pippa. AI is making it extremely easy for students to cheat. Wired. May 7, 2017 5. Himabindu Lakkaraju. Everaldo Aguiar. Carl Shan. David Miller. Nasir Bhanpuri. Rayid Ghani. Kecia L. Addisoni. A Machine Learning Framework to Identify Students at Risk fo Adverse Academic Outcomes. Proceedings of the 21th ACM SIGKDD International Conference on Discovery and Data Mining. Pg. 1909–1918 6. Bogost, Ian. Can you sue a robocar? The Atlantic. Mar 20, 2018. 7. Metz, Cade. In two moves, AlphaGo…

Stephan Krause is CEO and Founder of EVelozcity, an electric vehicle company addressing the future needs of urban mobility. He has over 30 years business experience, including 14 years experience as Management Board Member of German Blue Chip companies. Prior to this, he had a dynamic career building tenure at BMW that began in 1987. He holds a Masters in Business Administration from the University of Würzburg in Germany and serves as the President of the Schmalenbach-Gesellschft, a prestigious academic and business association in Germany. Dr Boris N. Liedtke is the Distinguished Executive Fellow at INSEAD Emerging Markets Institute and has over twenty years experience in the financial sector. He was the CEO of the largest bank by assets in Luxembourg and board member for Operations at the largest German…

Dr. Steven MacGregor is the CEO of The Leadership Academy of Barcelona [LAB] an executive education provider and management consultancy with clients including McKinsey, Telefónica and Uber. A Visiting Fellow at the Glasgow School of Art he teaches on open and custom programs at IMD, IE, IESE and CEIBS. Formerly a visiting researcher at Stanford and Carnegie-Mellon he is the author of Chief Wellbeing Officer (LID 2018) and Sustaining Executive Performance (Pearson 2015). His twitter handle is @spmacg.…