NEWS c2c tops Transport Focus rail passenger survey
TRAIN OPERATOR c2c has come out on top in an online Transport Focus rail passenger survey.
The independent transport users’ watchdog surveyed 5086 passengers across the country over 12 weeks between October 27, 2021 and January 30, 2022.
Passengers rated how satisfied they were with their overall journey, how punctual their service was, the value for money of their ticket, and a number of Covid-related safety measures.
Punctuality and reliability were highlighted as the most important factors to the majority of participants, with the level of crowding on board trains coming in next.
The national satisfaction scores were taken for the period from January 26-30, with 377 passenger surveyed, and the train operating company results judged over the 12-week period.
The survey…