Andrea Sachs When guests arrive at the Kennebunkport Captains Collection, a quartet of historical mansions in Maine, US, the front desk staff will provide several details about the accommodation.
This summer, the property expanded the debriefing to include its housekeeping policy.
Before the global health crisis, the 45-room Captains Collection offered daily housekeeping, a standard across the hospitality industry.
These days, a staff member will tidy up every other day, a 30-minute routine that involves making the bed, wiping down the bathroom and swopping the pillowcases. A full replacement of sheets and towels occurs on the fourth day instead of the third.
The timing has also changed. Pre-pandemic, the housekeepers would perform the tasks during the day, while the guests were out. Now, they might clean in the evening,…
