THE 911 TRANSCRIPT IS HORRIFYING.
"Please help," a young caller pleads. "My dad just killed my 4-year-old sister. He slit her throat. She's bleeding to death. Please help!"
It's August 2011 in eastern Pennsylvania, and the plea comes not from a traditional phone call, but rather AT&T's Internet Relay Service, which allows the deaf to make phone calls from a text-based interface over the Internet. The grisly scene is unfolding in East Allen Township, re sponders are told, and an address appears on their computer screens. The caller says he's 10 years old. "I'm [hiding] in the bathroom now," he says. "Help me, please—I'm going to die!"
Moments later, four police cruisers race through the streets of a middle-class enclave, sirens wailing, and pull up onto the lawn of the…