ASSERTIVENESS IS A QUALITY that shoppers could use more of. If you’re not satisfied, say so and say why. Demand what you paid for. For that matter, if you are satisfied, say so, too. Don’t be apologetic; be honest.
Something like this:
“I know it’s been two years, but we’re returning this product and we’d like our money back. The main thing is, it’s just too big. When we buy an M, particularly for this kind of money, we don’t expect a 5XXL.
“And – we know it was agreed upfront – but we’ve thought about it and, actually, we think we overpaid.
“So please take your trains back. And, before you ask, no, a credit won’t suffice. We’d like a cash refund.”
I can attest to the fact that…
