For most companies, social media is a given. You hire a team, pump out content, try to channel the viral spirits, maybe hire some influencers. It’s a lot.
But if that’s all, you may be missing out on social media’s greatest business potential. When you’re fully strategic, your social media can become a virtuous cycle where customers buy, speak, are heard, and see themselves integrated into the product—which they then buy more of, shout louder about, and share like crazy. When that happens, “community” isn’t just an overused buzzword; it becomes the capital that fuels your growth.
Sarah Lee and Christine Chang, founders of Glow Recipe, have pulled that off. Their K-beauty brand has 1.6 million followers on TikTok, who directly fuel their $300 million in annual sales. Social media…
