at the age of 25, I moved to San Francisco to work for a data analytics start-up. The company had 20 employees, four of whom were women – a decent ratio, in 2013. My job was in customer support, and meant my days were full of men: programmers and data scientists, analysts and marketers. When the software didn’t behave as expected, the men wrote in to me. I would explain how to fix their problems, and find ways to take responsibility. I apologised, over and over, for mistakes that they had made.
Does that make sense? I’d ask every few minutes, as gently as a tutor, giving them space to shift the blame back to me.
Being the only woman on a non-technical team, providing customer support to software developers,…
