When Pramit Jhaveri, the India CEO of Citibank, was mentored by a team member 15 to 20 years his junior, the interaction proved to be an enriching experience. And, he was not alone. Reverse mentoring is, in fact, a norm at Citibank, where young employees connect with seniors and share their views on the business, career development and workplace culture. “Our policies are dynamic and constantly evolve, considering the average age and aspirations of our young talent pool. Several such programmes exist, including reverse mentoring, career week, women’s networks, extended paternity leave, child care, etc. All of this is rooted in a strong philosophical desire to build and foster an entrepreneurial, yet open, culture, says Jhaveri.
For Citibank, the global financial crisis of 2008 was an opportunity to rediscover itself.…